With over 25 years of hands-on experience in access and privacy across all levels of government, Nicole brings the practical expertise that sets CPAT apart. Having processed thousands of access requests and managed one of Ontario’s largest Freedom of Information units, she understands the real challenges FOI professionals face. Her experience working with organizations such as police services, government agencies, and universities allows her to deliver training that goes beyond theory – providing the practical skills, tools, and strategies professionals need to handle complex requests and appeals, navigate privacy issues and remain compliant.